Privacy Policy

1. Introduction

AirJaya ("we", "us", "our") operates as a home plumbing service provider based at 35, Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia. This policy explains how we collect, store, use, and protect personal data provided when you use our website or contact us to arrange a plumbing visit.

This policy applies to all personal data submitted through the contact form on this website, via email to [email protected], or by telephone on +60 4-263 5947. By using this website, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect only what is needed to book and carry out a home plumbing visit:

• Contact details: full name, phone number, email address.
• Service address: the property address where the visit will take place.
• Message content: any description of the plumbing issue you provide.
• Technical data: IP address, browser type, and page visit timestamps collected automatically by the website hosting platform.

Legal basis for processing: Performance of a contract (booking a visit), legitimate interest (responding to enquiries), and consent (where you opt in to follow-up communications).

Retention: Customer records are kept for five years from the date of the last service visit, in accordance with standard commercial practice in Malaysia. Technical logs are retained for 12 months.

3. How We Use Your Data

• Booking and visit coordination: to confirm your appointment, send arrival messages, and follow up after the visit.
• Invoicing: to prepare and send a service invoice where payment is required.
• Service records: to record work carried out for quality assurance and to assist with any follow-up visits.
• Website analytics: to understand how the site is used and improve its content. This uses aggregate, anonymised data.
• Legal compliance: to meet obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

We do not use your data for automated decision-making or profiling. We do not sell or rent personal data to third parties.

4. Data Sharing

We do not share your personal data with third parties except in the following cases:

• Website and email hosting providers: our hosting infrastructure processes data on our behalf under data processing agreements.
• Analytics services: aggregated and anonymised usage data may be shared with analytics platforms (e.g. Google Analytics).
• Legal obligation: where required by Malaysian courts or regulatory bodies.

5. Data Protection Measures

• Website data transmission is protected by TLS/SSL encryption.
• Access to customer records is restricted to AirJaya staff directly involved in service delivery.
• Paper records of visit notes are stored securely in locked files at our business address.
• In the event of a data breach, affected individuals will be notified within a reasonable timeframe and, where required, the relevant authority under Malaysian PDPA.

6. Cookies

This website uses cookies to maintain basic functionality and understand site usage. You can manage cookie preferences at any time via our Cookie Policy page.

Essential cookies cannot be disabled as they are required for the site to function. Analytics and marketing cookies can be rejected at any time without affecting your ability to use the site.

7. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Access: to request a copy of the personal data we hold about you.
• Correction: to request that inaccurate or incomplete data be corrected.
• Withdrawal of consent: to withdraw consent for non-essential processing at any time.
• Limitation: to request that we stop processing your data in certain circumstances.
• Complaint: to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 14 business days.

8. Third-Party Links

Our website may contain links to external sites such as Google Maps. Once you leave our site, we have no control over how those sites handle your data. We recommend reviewing the privacy policies of any third-party site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us at [email protected] and we will delete it promptly.

10. Policy Updates

This policy may be updated periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after any update constitutes acceptance of the revised policy.

11. Contact

Data Controller: AirJaya

Address: 35, Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur, Malaysia

Privacy enquiries: [email protected]