What Kuala Lumpur Homeowners Say
Feedback from households across KL — unedited, varied, from people who let us into their homes to sort something out.
Back to HomeCustomer Reviews
From homeowners across Kuala Lumpur, April–May 2025.
Nurul Rashidah
Chow Kit, Kuala Lumpur
The tap in my kitchen has been dripping for months. I called AirJaya on a Thursday morning and they came the next day within the window they gave me. The technician — Irfan — showed me the worn washer before replacing it and explained why the pressure at the sink was lower than at the bathroom. No extra charge for the washer. Good experience overall.
Pressure & Tap Check · April 2025
Krishnaswamy Selvam
Brickfields, Kuala Lumpur
Our shower drain had been slow for about three weeks. My wife tried the shop-bought drain cleaner twice — no change. AirJaya cleared it in one visit. They used a proper pipe snake rather than chemicals, which I preferred given we have older pipes in this block. The floor was wiped down when they left. Would have been five stars but booking confirmation came a bit late in the evening.
Bathroom Drain Unclogging · April 2025
Lim Ai Ling
Bangsar, Kuala Lumpur
I was replacing the bathroom in my unit and needed the old pedestal basin removed and a new wall-hung unit fitted. AirJaya gave a clear price on the phone and stuck to it. The sealant work along the wall is clean and the hot water side was tested thoroughly — even waited a few minutes after the initial test to confirm there was no seep. Very professional.
Washbasin Replacement · May 2025
Mohamad Hazwan
Setapak, Kuala Lumpur
Quick and no-fuss. My toilet drain was backing up and I needed someone before the weekend. They fit me in on a Saturday morning. The technician explained the blockage location and what caused it — roots from the planter box outside had worked into the trap. Sorted in under an hour.
Bathroom Drain Unclogging · May 2025
Radziah binti Talib
Wangsa Maju, Kuala Lumpur
I manage several rental units and have used AirJaya twice now — once for a pressure check on a newly tenanted unit and once for a basin swap. Both times the work was done cleanly and the written note they provided for my records was helpful when dealing with the property management company. I do wish the booking window was wider at weekends.
Pressure & Tap Check + Washbasin · April 2025
Zulfikri Fahmi
Titiwangsa, Kuala Lumpur
Called on a Monday, booked for Wednesday, done and dusted by noon. The technician arrived on time, introduced himself, and put a mat down before touching anything. He found a second worn connector while doing the main tap — flagged it, asked if I wanted it done, quoted RM 20 for the part, and did it there and then. That kind of transparency is not always easy to find.
Pressure & Tap Check · May 2025
A Few Visits in More Detail
Situations that involved more than one issue — and how they were handled.
Pre-1990 Terrace, Chow Kit — Pressure Drop Across Three Floors
The Problem
The homeowner noticed kitchen taps on the upper floor had noticeably less flow than the ground floor bathroom. They had already replaced one tap themselves without improvement.
What Was Done
Technician read inlet pressure at the main valve, then at each floor. A partial blockage in the galvanised pipe rising to the upper floor was identified. Flushing and a connector change restored flow.
Outcome
Upper floor tap flow matched ground floor within the same visit. Total time: 90 minutes. The homeowner mentioned the upper floor bathroom now fills the basin faster than it ever had.
"I had assumed the problem was the taps themselves. Turns out it was the pipe run between floors — something I would never have found by swapping the tap again."
— Homeowner, Chow Kit
Rental Flat, Bangsar — Basin Replacement During Tenancy Change
The Problem
A property owner needed the cracked bathroom basin replaced before new tenants moved in the following week. The unit was empty but the water supply was still live.
What Was Done
Old basin removed and carried out. Counter surface prepared. New semi-recessed basin seated, tap mounted, and drain pipe aligned. Sealant applied and cured within the visit time. Full hot and cold test run.
Outcome
Completed in 2.5 hours. The property owner received a brief written note of work done, which they included in the handover pack for the new tenants. No return visit required.
"The written record was something I did not expect but really appreciated — it documented the fitting date for the tenancy file."
— Property owner, Bangsar
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35, Jalan Tunku Abdul Rahman, 50100 Kuala Lumpur
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Saturday: 8:00 am – 1:00 pm
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